You are able to send emails but couldn't receive. There may be some issues that needs to be inquired and fixed. It may be concerned with your manual settings or with your mail server. Let's have a look on some measures regarding outlook troubleshooting. There we go.
Foremost point, make sure you are having a stable internet connection. Once confirmed regarding connection, check you are in online mode in outlook.
If the status indicators are either disconnected or working offline, it reflects you are offline.
On send/receive tab, click work offline option. If it's clear then you are connected otherwise disconnected.
In send/receive preference, click all the send and receive folders.
Check whether message is sent or still in outbox folder
It may be possible that your emails are drifted to your junk folder.
If marked as junk, right click on emails and select them as not junk. They will automatically move to your inbox.
There might be a probability that your outlook profile is corrupted or being prone to any malware. This may render you to receive emails. In order to troubleshoot outlook complexities set up a new profile.
Follow the alert to set up your email account in the new profile
It may be possible that inbox overflows the static limit of message. Make a space by emptying your irrelevant junk folder. Another aspect to troubleshoot outlook is to use sweep tab. Sweep automatically deletes email from a particular sender.
It might be possible that your account is blocked due to some unusual sign-in activity or to avoid any sort of intrusion.
Check your internet connection and working mode. Check outlook menu about working status. Click on work offline to drift online.
You won't receive emails if your email service requires authentic credentials but your settings aren't driving that way.
Inbox is categorised as Focused and Other in order to scale up crucial messages to you. If Focused is enabled , it might be possible that some messages received are in other tab. You may change the status of a message to Focused, it will always be in the focused tab.
If you have forwarded another email account to your outlook.com inbox make sure forwarding hasn't expired and properly configured. Hope these measures figure out to troubleshoot outlook.
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