You are able to send emails but couldn't receive it. There may be some issues that need to be inquired and fixed. It may be concerned with your manual settings or with your mail server. Let's have a look at some measures regarding outlook troubleshooting. There we go.
Check the connection and working mode
The foremost point, make sure you are having a stable internet connection. Once confirmed regarding connection, check you are in online mode in outlook.
If the status indicators are either disconnected or working offline, it reflects you are offline.
On the send/receive tab, click the work offline option. If it's clear then you are connected otherwise disconnected.
In send/receive preference, click all the send and receive folders.
Check whether the message is sent or still in the outbox folder
Check your email junk folder
It may be possible that your emails are drifted to your junk folder.
If marked as junk, right-click on emails and select them as not junk. They will automatically move to your inbox.
Setting up a new outlook profile
There might be a probability that your outlook profile is corrupted or being prone to any malware. This may render you to receive emails. In order to troubleshoot outlook complexities set up a new profile.
Click on a File tab
Click on Account Settings
Select Manage Profiles from the drop-down list
Tap on show profiles
Enter a name for the new profile in the Profile Name box and click OK
Follow the alert to set up your email account in the new profile
Tap on Account Settings
Select Change Profile from the drop-down tab
Click OK on outlook will close the message
Select the new profile name you created in the Profile Name list and click OK
Clear out your inbox
It may be possible that the inbox overflows the static limit of a message. Make space by emptying your irrelevant junk folder. Another aspect to troubleshoot outlook is to use the sweep tab. Sweep automatically deletes an email from a particular sender.
Check whether your account is blocked
It might be possible that your account is blocked due to some unusual sign-in activity or to avoid any sort of intrusion.
Outlook Not Receiving Emails on Mac
Check the connection and working mode
Check your internet connection and working mode. Check the outlook menu about working status. Click on work offline to drift online.
Turn on SMTP Authentication
You won't receive emails if your email service requires authentic credentials but your settings aren't driving that way.
Scroll to Tools menu and click Accounts
Choose the email account in the left pane of the Account box
Tap more options under the outgoing server
Select the authentication mode on the pop-up menu
Figure out the alert option to insert the requisite credentials
Check the other tab
Inbox is categorized as Focused and Other in order to scale up crucial messages to you. If Focused is enabled, it might be possible that some messages received are in another tab. You may change the status of a message to Focused, it will always be in the focused tab.
Check your email rules
There might be some rules that obstruct us to receive email or even the emails get deleted. In order to troubleshoot the outlook, there are the following measures.
Select Settings and visit all outlook settings
Choose Mail in left pane and Rules in the right pane
If you find any rule resisting you to receive any email either delete it or select the rule, then opt edit to change rule settings and further save it.
Check email forwarding
Check whether email forwarding is enabled or not.
Go to the Forwarding setting.
To enable forwarding, select Enable forwarding. To disable forwarding, clear the checkbox and click save.
If you have forwarded another email account to your outlook.com inbox make sure forwarding hasn't expired and properly configured. I hope these measures figure out to troubleshoot outlook.