British Airways Customer Service

British Airways- it is the flag carrier airline of United Kingdom. In terms of the fleet size and the number of passenger carried it is the second largest airline after easy jet. The airline has its headquarter in London, England. The airline is also listed on the London Stock Exchange and also in FTSE 100 index. The airline runs frequent flyer program by the name of Executive Club or Avios and in order to gets the hand on experience with the airlines one has to get the reservation done which can be done over the web or by calling the reservation number

British Airways booking process

In you want to go on the website and then do the reservation please take the steps as below

  • One has to be on the official website which is
  • On this page click on the option and then select the type of travel Multi-city & Round the world then you will be required t enter the details of the destination, dates of the travel, number of passenger and from the drop down select the cabin you want to fly among Economy, Premium economy, Business, First or you can also select flexible ticket then click on search icon
  • Now you can select the flight among the availability and please see the price one will be required to pay as per the cabin you prefer to go with and then click on Agree and Continue
  • Please Review the flight and can also add facilities like adding a hotel or going with car hire and then click with Agree and Continue
  • At this point either you will be required to create an account, login if you already have an account or click on continue as guest
  • Please select the seat from the available option and then click on confirm seats and then please click on Agree terms and conditions
  • On the page tell us who is travelling you will be required to provide details as Title, First name on the passport, Last name on the passport, Phone number, email address, frequent flyer program details and click on continue
  • In order to get the reservation through please make the payment from the available options

Reservation by calling the number-if you want, one can also call the reservation team who will assist you get the reservation through as they will do it while speaking with you please provide the details as and when needed and then make the payment for the same

British Airways Travel Classes

  • Economy – one can get great value for money and family- friendly service
  • Premium Economy – one can experience wider seat, longer legroom, priority boarding and all in separate cabin and can carry extra checked in bag
  • Business- one will be to avail the lounge services, dedicated checked-in, fully flat beds in case of long haul flights
  • First- One can have the privilege to enjoy luxurious fine dining all in your private suite and one can use the departure lounges. To fly with first will indeed be a memorable experience.

British Airways Manage booking

You will be required to enter the details as Booking Reference and Last name of passenger and will be able to do the following

  • View the details of the reservation
  • Can book the seat, if not done at the time of booking
  • Provide Advance Passenger information as passport and other details
  • Email the itinerary
  • In case you are travelling to USA or Puerto Rico can apply ESTA
  • Can check in and print the boarding pass before the arrival at the airport
  • Can change the flight, upgrade the flight and also claim the refund

British Airways Baggage Policy

It is always advisable that if we are travelling we should be aware about the policy and the same is laid as below

Carry on Allowance

o  1handbag or laptop

o  1 standard carry-on bag

Personal Item it should be up to 16x12x6 inches or 40x30x15 cm and in weight t should not go beyond 51 pounds which means 23kg

Standard carry-on bag should not go beyond 22x18x10 and in weight it should be up to 51 pounds or 23 Kg

In case you are travelling with the infant then you can carry 1 additional baggage up to 22x18x10 inches and weight should not be beyond 51 pounds

Stroller Policy

A small stroller which can be fully collapsed with maximum dimension of 46x15x15 inches , it can be taken to the gate and then picked up outside the destination gate on arrival

Stollers which be collapsed and fit in bag it can be taken on board instead of standard carry o bag and another thing to consider is that it should not exceed the maximum carry-on bag

If the stroller is large can be checked at the gate and it can be picked up at the baggage carousel in the baggage hall                                                         

Checked Baggage Allowance

All bags should not exceed weight of 51 pounds which is 23 kg if you are flying in Economy and Premium, if you are travelling in Business and First class can carry maximum weight of 70 pounds or 32Kg and should not exceed the dimension of 35.5x29.5x16 inches in other words it mean (90x75x43 cm )

If you are flying in Economy can carry 1 bag weighing up to 51 pounds 23kg

In case of Premium Economy, you can carry 2 bags weighing each 51 pounds or 23 Kg

In Business class you can travel with 2 bags weighing 70pounds or 32Kg

In case of first class travel one can travel with 3 bags weighing up to 70 pounds or 32 Kg

I case you are travelling with infants between the age of 2-11 have to follow the same allowance policy which includes collapsible stroller, travel coat, car seat or carry harness

In case of the infants under 2 years you can travel one can carry 1 bag and two items which will include collapsible stroller, travel coat, car seat or carry harness

In case if you need more clarification one can ask speak to the customer service team.

British Airways cancellation and Refund Policy

Yes we agree that plans get cancel hence the airlines has the cancellation policy in place which is described as below:

  • If the booking is done online and one you cancel the reservation with in 24 of the booking, the passenger will be able to get the complete refund
  • If the cancellation is done after 24 hours of the booking the passenger will be required to pay the cancellation charge which will depend on flight
  • The Cancellation fee is to be calculated as per the fare rules of the British Airways

British Airways Refund Policy

  • One can claim the refund by going on the official website and filling the form
  • The refund will be processed within 7 working days once the form has been filled

British Airways Contact us

Customer team is the face of the company and the airlines ensure that the team is aware about the complete procedures and the policy so that the right information goes down at the customer level one can reach the team by calling , or through live chat as well.