Turkish Airlines Customer Service

Turkish Airlines headquartered in Istanbul Ataturk Airport is the national carrier of Turkey, always strives to provide promising services to their customers. Turkish Airlines covers 315 destinations across the globe and provides passenger, cargo and chartered services along with major cities such as New York, Barcelona and Amsterdam etc. Turkish Airlines is one of the oldest and largest airlines in the world flying around 126 countries with an operational fleet of 20 cargo aircraft.

  • You can fly to your destination with ticket classes economy, premium economy and business class.
  • Turkish Airlines always abide by the traveler requirement and serves a world class range of meals.
  • Apart from the meal facility you get lounge facility on the basis of your ticket class.
  • Regular flyers can earn air miles with Turkish Airlines and they can get discounts for next ticket or can do on-board shopping.
  • You can enjoy in-flight digital entertainment, connect with wi-fi and select various movies, TV channels and enjoy your journey.

Turkish Airlines Ticket Booking Process:

Step #1: Visit the official website of Turkish Airlines

Step #2: Click on Book a Flight tab.

Step #3: Select your option Round trip, One way, Multi-city

Step #4: Enter your boarding and deboarding locations.

Step #5: Select the date of journey, cabin and number of passengers.

Step #6: Then tap on search tab, you will get several flight options.

Step #7: Select your flight and click on Continue tab.

Step #8: Follow the onscreen instructions to complete the Passenger details and Payment process to confirm your booking.

How to manage Turkish Airlines Booking

Step #1: You can manage your booking with Turkish Airlines Manage Booking phone number.

Step #2: Enter your booking details such as boarding point, destination, date and time of journey etc.

Step #3: Complete the payment details either with credit card or debit card.

Step #4: In manage booking section add the services you wanna enjoy such as special meals, number of travelers etc.

Turkish Airlines Baggage Policy

1)    Cabin or Hand Baggage Allowance

  • Cabin Baggage regulations of Turkish Airlines permits you to carry 1 piece of 8 kg in economy class and in business class are allowed for 2 pieces each of 8 kg.
  • For infants you can carry 1 piece of luggage of 8 kg.
  • The dimension of bag should not exceed the limit of 55, 40, 23 cms.
  • In addition to this baggage allowance passengers can carry 1 of these personal items – hand purse, camera, strollers, laptops and umbrella.
  • For overweight cabin luggage, excess weight is chargeable but for oversize luggage entire weight is chargeable as per excess baggage policies.

2)    Check-in Baggage

  1. The check-in baggage policies of Turkish Airlines varies with domestic and international flights along with the class you are travelling.
  2. For domestic flights:
  • For business class baggage allowance is 30 kg.
  • For economy class it’s 20 kg.
  • And for promotions it’s 15 kg.
  1. In international flights weight-concept baggage allowance applies:
  • Business class approves 30 kg of baggage.
  • Economy class allows baggage allowance of 20 kg.
  1. But there are some exceptions to these international flight baggage allowances.
  2. Maximum number of bags, maximum weight of each bag, excess baggage charges and maximum dimension of bag differs with your international destination.

Traveling with Pets

  1. Your pet should not cross the limit of 8 kg and 23 cm, 30 cm, 40 cm in dimension of length, breadth and height.
  2. Pregnant animals under 10 weeks old are not allowed.
  3. Passenger is completely responsible regarding health, safety, animal management, should abide by the rules and policy of government.
  4. For more detailed pet policy you may visit their official website.

Sports and Musical Equipments

  • Small instruments of total dimension 118 cm (width + length + height) are allowed in cabin free of charge.
  • Weight should not exceed 75 kg and dimension 142 cm, 42 cm, 25 cm in terms of length, breadth and height.
  • Turkish Airlines have different policies regarding various sports equipments.
  • Sports equipments are allowed as only checked baggage and carried in aircraft hold.
  • Sports kit if crosses the limit of 32 kgs will be split into pieces of baggage and their charges will be separate.

Visit their official portal for all the baggage policies regarding check-in, cabin, pets, sports and musical equipments, medical emergency and packaged food edibles.

Turkish Airlines Cancellation Policy

  • Cancellation policy differs with your ticket class, destination and route class.
  • Flight cancellation charges vary with the duration of your booking.
  • They have divided charges on the grounds of several duration, such as before one month departure, between one month and one week and within one week.

Hope this article assists you regarding Turkish Airlines. For more wider information you may contact with Turkish Airlines customer support team. Their official phone number is available on their portal.


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